We reduced tickets 80% in the first month

Account Unlock via WhatsApp. No App. No Wait. 24/7.

Reduce password tickets by 80% and free your IT team for what matters.

Trusted by leading companies

AD Unlock

Online

Hi, my account is locked

10:23

Hello! I can help you unlock your account. Please provide your username.

10:23

john.smith

10:24

Account unlocked successfully! You can now log in.

10:25

No app needed

Secure

mTLS + MFA

24/7

Always available

Trusted by IT teams worldwide

100+

100+ companies

50,000+

50,000+ users

99.9%

99.9% uptime

The Hidden Cost of Password Problems

Your IT team is spending too much time on repetitive tasks

30%

of Help Desk time on password issues

500+

hours per year per 100 employees

$70

average cost per password reset

20 min

average employee downtime

The Solution: Self-Service via WhatsApp

Empower users to unlock accounts themselves, anytime

Instant Resolution

Users resolve issues in under 2 minutes

No App Required

Works with the WhatsApp they already have

Enterprise Security

MFA verification and full audit trail

24/7 Available

No waiting for help desk hours

Intelligent Conversations, Not Rigid Commands

AD Unlock uses Claude by Anthropic - the most advanced AI assistant - to understand users naturally. No need to memorize commands or follow strict formats.

Powered by Claude from Anthropic

We use Claude, Anthropic's frontier AI model, to deliver natural language understanding that feels like chatting with a helpful colleague - not a frustrating bot.

Safe & TrustworthyHighly AccurateLightning Fast

Natural Language Understanding

Users type naturally in WhatsApp - 'my account is locked', 'can't login', or 'need to reset password'. No rigid commands to memorize.

Smart Intent Classification

AI automatically detects whether it's an account unlock, password reset, or other request - and routes it correctly every time.

Contextual Responses

Remembers conversation context, handles follow-ups naturally, and provides relevant help based on the full conversation history.

Multi-Language Support

Natively understands English, Portuguese, and Spanish. Users communicate in their preferred language - no configuration needed.

AI Understands Real Human Language

These are all interpreted correctly - no training required

“hey my account got locked again”

Detected: Account Unlock Request

“olvidé mi contraseña, ayuda!”

Detected: Password Reset (Spanish)

“preciso trocar minha senha urgente”

Detected: Password Reset (Portuguese)

“locked out of my computer since this morning”

Detected: Account Unlock Request

AI adapts to how your users actually communicate

Intelligent Security

Automatic Risk Scoring

Every request is evaluated in real-time to detect suspicious behavior and protect your organization

Request Received

User initiates unlock or password reset via WhatsApp

Risk Analysis

AI evaluates multiple factors to calculate risk score

Factors Analyzed in Real-Time

Time of Request

Outside business hours?

Geographic Location

Unusual country or region?

Request Frequency

Too many requests lately?

Device Fingerprint

New or recognized device?

Risk Levels & Automated Responses

Low Risk

Trusted Request

Request matches normal user behavior patterns. Known device, regular hours, expected location.

System Action

Proceed with standard OTP verification

Medium Risk

Requires Extra Verification

Some anomalies detected. Unusual time, new device, or higher than normal request frequency.

System Action

Additional MFA challenge required

High Risk

Manual Review Required

Multiple red flags detected. Suspicious location, impossible travel, or behavior anomalies.

System Action

Request held for security team approval

Seamless Policy Integration

Risk scoring works hand-in-hand with your custom policies. Define thresholds, configure escalation paths, and automate responses based on your security requirements.

Set custom risk rules per department or user group
Configure automatic approval thresholds
Define escalation paths for high-risk requests

// Example policy configuration

{
  "risk_threshold": {
    "auto_approve": "low",
    "require_mfa": "medium",
    "manual_review": "high"
  },
  "escalate_to": "security@company.com"
}

Everything You Need for Self-Service Identity

Powerful features designed for enterprise IT teams

WhatsApp Integration

Native WhatsApp channel - no app installation required. Users chat naturally to unlock accounts or reset passwords.

Built-in MFA

Secure verification via OTP sent to registered email, phone, or SMS. Multi-channel verification.

Granular Policies

Define who can do what, when. Set rules by department, location, time of day, or risk level. Includes dry-run testing.

Complete Audit Trail

Every action logged for compliance. Full history of who did what, when, and from where.

Secure AD Connector

Lightweight agent runs in your network. Outbound-only connections, no firewall changes needed.

Admin Dashboard

Real-time visibility into all requests, connector status, and system health.

User Enrollment

Manual enrollment or CSV import. Map WhatsApp numbers to AD accounts easily.

Team Management

Invite members, assign roles (Admin, Operator, Viewer). Full RBAC support.

API & Webhooks

Full REST API for automation. Webhooks for real-time integration with external systems.

Batch Operations

Approve or reject multiple requests at once. Bulk actions for efficiency.

Multi-tenant Architecture

Complete data isolation with Row Level Security. Enterprise-grade infrastructure on AWS.

Multi-language AI

Automatic language detection. Supports English, Portuguese, and Spanish natively.

Powerful Admin Dashboard

Complete visibility and control over your self-service operations. Customize your view, track metrics, and stay ahead of issues.

Live Updates (SSE)

Real-time event streaming with automatic refresh on changes

Conversation History

Full chat timeline with message details and user context

OTP Management

View active codes, revoke access, and monitor verification

Dark Mode

Light, dark, or system theme preference support

Customizable Widgets

Drag and drop to build your perfect dashboard layout

Performance Analytics

Response times, trends, and actionable insights

AD Unlock Dashboard

+12%

247

Requests today

+2.1%

98.5%

Success rate

Active connectors

-0.3s

1.2s

Avg response

Request Activity

Risk Distribution

67%

LowMedHigh

Most Active Users

john.smith

maria.garcia

alex.chen

Plan Usage

247 / 1000 actions24.7%

All systems operational

Live Updates

Real-time sync

Drag & Drop

Customize layout

Smart Notifications

Stay Informed, Stay in Control

Multi-channel notifications keep admins and users informed about every identity action in real-time.

Multi-Channel Delivery

Reach users via Email, SMS, or WhatsApp. Configure different channels for different notification types.

Event-Driven Triggers

Configure which events trigger notifications: account unlocks, password resets, failed attempts, and more.

Customizable Templates

Personalize notification messages per locale and brand. Support for dynamic variables and rich formatting.

Daily Digest Reports

Summary reports for admins with key metrics: total actions, trends, anomalies, and security alerts.

Real-Time Alerts

Instant notifications for critical events like multiple failed attempts or suspicious activity patterns.

Delivery Tracking

Know exactly when notifications were sent, delivered, and read. Full audit trail for compliance.

Live Notification Feed

Example notifications across different channels

EmailJust now

Your AD Unlock account has been successfully unlocked. If you did not request this, please contact IT support immediately.

Delivered

SMS2 min ago

AD Unlock: Your password has been reset. New password sent to your email. Code: ******

Delivered

WhatsApp5 min ago

Hi John! Your account unlock request was completed. You can now log in to your workstation.

Read

99.8%

Delivery Rate

<3s

Avg. Delivery Time

Channels Supported

How It Works

Get users self-serving in 4 simple steps

User Sends Message

Employee texts your company's WhatsApp number with their request

Identity Verification

AI understands the request and sends OTP to verify identity

Secure Execution

Request is securely forwarded to your AD connector for execution

Instant Confirmation

User receives confirmation and can immediately access their account

See It in Action

A real conversation showing account unlock

AD Unlock

Online

Hi, my account is locked